Veterinary Telemedicine Consultation

1. Select a date and time for your consultation.
   
2. Purchase your consultation. You’ll receive an email with a digital history form to complete and a Zoom link for your appointment.
   
3. Complete and submit the history form with as much detail as possible. This must be submitted before your scheduled consultation time.
   
4. Join us on Zoom at your chosen time using the link provided.

Need to book a free follow-up from your telemedicine consultation?

We’re committed to providing ongoing support for your bird’s care. As part of our telemedicine service, one complimentary follow-up consultation may be available where clinically appropriate, allowing you to ask further questions or review progress after your initial consult.

Free follow-up consultations are available within four (4) weeks of your original appointment. If additional support is needed beyond this period, a new consultation may be required.

Book a free follow up here

1. Digital History Form Requirement

• A completed digital history form must be submitted prior to your scheduled consultation.
• Failure to submit the required information may result in your consultation being postponed or rescheduled.

2. Cancellations and Rescheduling

• Consultations may be cancelled up to 24 hours before the scheduled appointment time.
• Cancellations made within 24 hours of the appointment may not be eligible for a refund.
• Avian Empire reserves the right to reschedule consultations where necessary due to unforeseen circumstances or clinical workload.

3. Non-Emergency Service

• This telemedicine service is not suitable for emergency cases.
• Some conditions may require referral to your local veterinary clinic for physical examination, diagnostics, or treatments that cannot be provided via telemedicine.

4. Prescriptions

Prescriptions may be issued on a case-by-case basis, at the veterinarian’s discretion, and only where clinically appropriate and legally permitted.

5. Follow-Up Consultations

Follow-up appointments may be included where clinically necessary as part of ongoing case management.

6. Species Limitation

This telemedicine service is for bird patients only.

7. Limitations of Telemedicine

Telemedicine consultations are based on the information, images and videos provided by the client. As no physical examination is performed, diagnostic accuracy may be limited, and recommendations are made using the best information available at the time.

8. Geographic Limitation

This telemedicine service is available to New Zealand residents only and is provided in accordance with New Zealand regulations.

9. Commercial Use Exclusion

This telemedicine service is not intended for commercial farming operations.
Commercial poultry clients should refer to our dedicated commercial services at:

https://avianempirepoultry.co.nz

10. Follow-Up Consultations

Follow-up consultations may be included where clinically necessary as part of ongoing case management.

Where included, complimentary follow-up support is available for up to four (4) weeks following the initial consultation.

11. Accuracy of Information Provided

You are responsible for ensuring that all information provided is accurate and complete. Incomplete, inaccurate or misleading information may affect the advice given and the outcome of the consultation.

12. No Guaranteed Outcomes

While every effort is made to provide appropriate advice and treatment recommendations, outcomes cannot be guaranteed. Response to treatment may vary depending on the individual bird, underlying conditions and environmental factors.

13. Urgent Deterioration Clause

If your bird’s condition deteriorates suddenly or becomes urgent, you should seek immediate in-person veterinary care. Telemedicine is not a substitute for emergency veterinary treatment.

14. Recording and Documentation

Consultation notes, submitted forms, and any images or videos provided may be stored securely as part of the medical record, in accordance with privacy and professional record-keeping requirements.

15. Compliance With New Zealand Regulations

This service operates in accordance with New Zealand veterinary and telemedicine regulations. Services, prescriptions and advice are provided only where legally permitted.

Acceptance of Terms

By booking a telemedicine consultation, you acknowledge that you have read, understood, and agree to these Telemedicine Service Terms and Conditions.